Ko ti naplaćuje

PMUdesk izdaje DRAGAN ANTIĆ PR PSEUDOCODE STUDIO (PIB 111671714, MB 65582651). Kupovinu Pro pretplate na sajtu i u web aplikaciji (app.pmudesk.com) sprovodi naš online preprodavac Paddle.com Market Ltd. Paddle je prodavac (Merchant of Record) za sve porudžbine na sajtu i obrađuje pitanja u vezi sa plaćanjem i povraćajem.

Kupovina u mobilnoj aplikaciji ide preko Apple App Store-a ili Google Play-a.

Prvo probaj, pa plati

Pro možeš probati 30 dana besplatno, bez unosa kartice. Do kraja probnog perioda ništa se ne naplaćuje.

Povraćaj prve uplate (kupovina na sajtu)

Ako ti Pro ne odgovara, vraćamo ceo iznos prve uplate na zahtev poslat u roku od 14 dana od uplate, bez obrazloženja. Važi i za mesečnu i za godišnju pretplatu.

Obnove pretplate

Mesečne i godišnje obnove se ne refundiraju. Pretplatu možeš otkazati bilo kad - otkazivanje važi do kraja već plaćenog perioda i Pro ostaje aktivan do tada, a posle toga nalog prelazi na besplatni paket.

Kada uvek vraćamo novac

• Ako ti je ista uplata naplaćena dva puta.
• Ako je pri naplati došlo do tehničke greške.
• Ako Pro funkcije nisu mogle da se koriste našom krivicom.

Kako se traži povraćaj

Pošalji mejl na [email protected] i navedi email naloga i datum uplate, ili iskoristi link za upravljanje pretplatom iz mejla koji ti je poslao Paddle.

Odgovaramo u roku od nekoliko radnih dana. Odobren povraćaj Paddle vraća na isto sredstvo plaćanja kojim je plaćeno - koliko brzo će novac leći na račun zavisi od tvoje banke.

Kupovine preko App Store-a i Google Play-a

Ako si Pro kupila u mobilnoj aplikaciji, povraćaj se traži isključivo preko Apple-a, odnosno Google-a, po njihovim pravilima - mi ga ne možemo izvršiti.

• Apple: reportaproblem.apple.com
• Google: pomoć za povraćaj na Google Play-u

Šta se dešava posle povraćaja

Nalog prelazi na besplatni paket. Tvoji podaci (klijentkinje, kartoni, fotografije, saglasnosti, istorija) ostaju sačuvani, a Pro funkcije se zaključavaju - isto kao kad Pro istekne (vidi Uslove korišćenja, tačka 4).

Paddle-ova pravila

Pored ove politike važe i Paddle-ovi uslovi za kupce (Buyer Terms). Ova politika ne umanjuje prava koja ti po njima ili po zakonu pripadaju.

Who charges you

PMUdesk is published by DRAGAN ANTIĆ PR PSEUDOCODE STUDIO (Tax ID/PIB 111671714, Reg. No./MB 65582651). Purchases of the Pro subscription on the website and in the web app (app.pmudesk.com) are handled by our online reseller Paddle.com Market Ltd. Paddle is the Merchant of Record for all orders placed on the website and handles payment and refund inquiries.

Purchases in the mobile app go through the Apple App Store or Google Play.

Try first, pay later

You can try Pro free for 30 days, with no card required. Nothing is charged before the trial ends.

Refund of your first payment (website purchases)

If Pro isn't for you, we refund your first payment in full when you request it within 14 days of the payment, no explanation needed. This applies to both monthly and yearly subscriptions.

Subscription renewals

Monthly and yearly renewals are not refunded. You can cancel your subscription at any time - the cancellation takes effect at the end of the period you have already paid for, Pro stays active until then, and after that your account moves to the free plan.

When we always refund

• If you were charged twice for the same payment.
• If a technical error occurred during billing.
• If Pro features could not be used because of a fault on our side.

How to request a refund

Email us at [email protected] with your account email and the payment date, or use the subscription management link in the email Paddle sent you.

We reply within a few business days. Paddle returns an approved refund to the same payment method you paid with - how quickly the money reaches your account depends on your bank.

Purchases through the App Store and Google Play

If you bought Pro in the mobile app, a refund can only be requested through Apple or Google, under their rules - we are not able to issue it ourselves.

• Apple: reportaproblem.apple.com
• Google: Google Play refund help

What happens after a refund

Your account moves to the free plan. Your data (clients, records, photos, consents, history) stays saved, and Pro features are locked - the same as when Pro expires (see the Terms of Service, section 4).

Paddle's rules

In addition to this policy, Paddle's Buyer Terms also apply. This policy does not limit any rights you have under those terms or under the law.